Shipping options
Shipping costs vary by product and are clearly indicated on the product page in our web shop. Different rates apply for deliveries outside the Netherlands, which you can request from our customer service department.
Yes, we offer worldwide shipping. Please contact our customer service department for more information on international shipping options and costs.
Returns
Please first inform us via email(info@horecaonlinestore.nl) of your desire to return, including the reason, order number and a copy of the invoice. Then follow our return instructions that you will receive via email.
Yes, the return costs are at your own expense. In addition, examination fees may be charged if the product is out of warranty.
Warranty
All appliances from Horeca Online Store have a 12-month warranty period.
The warranty covers defects resulting from normal use or manufacturing defects. User damage, wear and tear and defects outside the warranty period are not included.
Ordering
Choose your products, add them to your cart, and complete the purchase by entering your delivery and payment information at checkout. You will then receive an email confirmation of your order.
Definitely! Our team offers personalized advice to help you find the right products. Contact us by phone or email for support.
Payment options
We accept bank transfers, iDEAL, Bancontact, PayPal and NOTYD for business customers.
Yes, we provide secure processing of your personal and financial information. All of our payment options are secure to ensure your privacy and safety.
