Returning

Return Policy – Hospitality Online Store

At Hospitality Online Store, we strive for your complete satisfaction with our products. However, should you wish to return an item, we offer a clear and fair return policy.

General Return Procedure

1. Contact Us: If you wish to return a product, we kindly request that you first notify us of your return wish by email. This can be done via info@horecaonlinestore.nl. In your e-mail, please clearly state the reason for the return, the order number, and include a copy of the invoice. This will help us process your request more efficiently. In case of damage upon delivery, this should be reported immediately.
2. Conditions for Acceptance of Returns:
   • The product must be unused and in the same condition as when purchased, complete and, if possible, in its original packaging.
   • Make sure the product is properly packaged for return, preferably in its original packaging.
   • Return costs are at your own expense.
   • If free shipping was applied to the original order based on a minimum order value, and the total amount of the order falls below this minimum order value due to a (partial) return, we reserve the right to charge the standard shipping costs retroactively. These costs will be deducted from the amount to be credited.
   • Electronic components, used parts and accessories are excluded from return.
   • Products may be refused for return if they do not meet our conditions.

Specific Conditions

Private Clients

• Any damage to the item must be reported to us within 2 days of delivery.
• You have a 14-day cooling-off period after receiving the product.
• Return costs are at your own expense.
• Only unused items can be returned.
• If the return conditions are met, the full purchase price of the item will be credited. (excluding shipping costs)

Corporate Customers

• Reflection period: You have 14 days for reflection after receiving the product.
• Restocking Fee: If the product has not been used and is still returned, we will charge 30% of the total purchase amount as a restocking fee.
• Any damage to the item must be reported to us within 2 days of delivery.
• Return costs are at your own expense.
• Only unused items can be returned.
• If the return conditions are met, the purchase price of the item will be credited. (excluding shipping and restocking fee)

Advice for Placing an Order

• Check: Check the size and voltage of the equipment before ordering. Larger equipment may require a power connection.
• Personal Advice: If you have any doubts or questions about the suitability of a product, do not hesitate to contact us. We offer independent and personal advice to ensure you make the right choice. We can be reached by phone and email.

For more information and our contact information, visit our contact page. Your satisfaction is our priority, and we are ready to support you every step of your purchasing process at Hospitality Online Store.