Shipping Options – Horeca Online Store
Welcome to the shipping information page of Horeca Online Store. We understand the importance of reliable and efficient delivery for your commercial foodservice equipment. That’s why we offer a range of flexible shipping options tailored to your specific needs.
- Transparent Shipping Costs: For every purchase in our online store, you can easily find the shipping costs. These costs are clearly listed on each item’s product page. We strive to provide complete transparency so there are no surprises at checkout. In the Netherlands, we offer free shipping on orders over €300 (excluding VAT); otherwise, shipping costs are €9.95. In Belgium, we also offer free shipping on orders over €750 (excluding VAT); otherwise, shipping costs are €24.95.
- In-House Carrier: We rely on our specialized carrier for the shipping and delivery of your orders. This partnership allows us to guarantee reliable and timely delivery of your equipment.
- Local and Global Shipping: Our standard shipping rates apply to deliveries within the Netherlands (excluding the islands). However, we understand that your business needs know no boundaries. That’s why we also offer worldwide shipping options. Please contact us for more information about international deliveries and the associated costs.
- Combined Shipping: When you order multiple products at the same time, we will combine the shipment whenever possible. This is not only more efficient, but it also allows us to minimize shipping costs for you.
- Shipping Policy: We strive to process and ship your order as quickly as possible. The exact shipping time may vary depending on the specific product and the final destination.
Your order will usually be delivered within 1 to 3 business days. On the day of delivery, our carrier will provide you with an estimated delivery time so you know approximately what time your order will be delivered. If you are not home at that time, we will make a second delivery attempt the following day as standard. If you are not present at the delivery address during that second attempt, we will be forced to charge additional fees. We ask that you be available by phone for our delivery service in case they have any questions or need to make changes regarding the delivery of your order. For more detailed information about shipping times, please refer to the information on the product page or contact our customer service. - Customer Service: Do you have questions about your shipment, or would you like to learn more about our shipping options? Our dedicated customer service team is here to help. Feel free to contact us by email, phone, or through the contact form on our website.
- Any damage to the item must be reported to us within 2 days of receiving the delivery.
At Horeca Online Store, we are committed to your satisfaction. We ensure that your commercial catering equipment is delivered safely, efficiently, and on time. Shop with confidence, knowing that we are here to support you every step of the way during the delivery process.
