Return Policy – Hospitality Online Store
At Hospitality Online Store, we strive for your complete satisfaction with our products. However, should you wish to return an item, we offer a clear and fair return policy.
General Return Procedure
- Contact Us: If you wish to return a product, please kindly notify us of your return wish by email first. This can be done at info@horecaonlinestore.nl. In your email, clearly state the reason for the return, the order number, and include a copy of the invoice. This helps us process your request more efficiently.
- Conditions for Acceptance of Returns:
- The product must be unused and in the same condition as when purchased, complete and, if possible, in its original packaging.
- Make sure the product is properly packaged for return, preferably in its original packaging.
- Return costs are at your own expense.
- Electronic components, used parts and accessories are excluded from return.
- Products may be refused for return if they do not meet our conditions.
Specific Conditions
Private Clients
- Reflection period: You have 14 days for reflection after receiving the product.
- Non-Returnable Reasons: Orders of incorrect sizes that do not fit are not a valid reason for return. Always check your own measurements before ordering. Used products cannot be returned.
- Return costs are at your own expense.
- Only unused items can be returned.
Corporate Customers
- Reflection period: You have 14 days for reflection after receiving the product.
- Restocking Fee: If the product has not been used and is still returned, we will charge 30% of the total purchase amount as a restocking fee.
- Return costs are at your own expense.
- Only unused items can be returned.
Advice for Placing an Order
- Check: Check the size and voltage of the device before ordering. Larger equipment may require a power outlet.
- Personal Advice: If you have any doubts or questions about the suitability of a product, please do not hesitate to contact us. We offer independent and personal advice to ensure you make the right choice. We can be reached by phone and email.
For more information and our contact information, visit our contact page. Your satisfaction is our priority, and we are ready to support you every step of your purchase process at Hospitality Online Store.
